FREQUENTLY ASKED QUESTIONS |
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Explore our FAQs and find fast answers to your STEPtember questions.
What is STEPtember?
STEPtember is a charity event that challenges people to take 10,000 steps a day for 28 days during the month of September, while fundraising for a great cause. All funds raised are used to support people living with cerebral palsy (CP) right across France and the world.
When does STEPtember start and finish?
In 2020, STEPtember starts on 1st September and ends at midnight on 28th September.
When do registrations open?
Registration for STEPtember 2020 is open! You can register now and start fundraising.
Can our organisation register for STEPtember?
Yes. You will be able to register online using your company as the organisation name, which will group all of your company’s teams under the one banner. Register your interest here and we'll be in touch to let you know when to register. During registration, participants will need an email address to register.
Can our school register for STEPtember?
Yes. You will be able to register online using your school name as the organisation name, which will group all of your school’s teams under the one banner. Register your interest here and we'll be in touch to let you know when to register. During registration, participants will need an email address to register.
How much does it cost to join STEPtember?
Registration is 25€ for adults and 15€ for children and students.
Where does all the money raised go?
All funds raised by participants are used towards life-changing support services, equipment and research into the causes and treatment of cerebral palsy. Registration fees along with support from our corporate sponsors help to cover STEPtember campaign costs, advertising and other admin costs.
Can I register from overseas?
If STEPtember doesn't operate in your country, you can still participate by registering on the French site. Keep in mind, any donations made to the French event by people outside France will be made in French euros, will not be tax deductible and also, that we are not able to send pedometers internationally.
What guarantee do we have that all the money collected goes to research?
A part of the funds raised goes towards the operating costs of this operation, but the Foundation is committed to using the maximum of the funds for research. Moreover, the Cerebral Palsy Foundation is a foundation recognized as being of public utility which received the IDEAS label for the first time in 2015 and renewed the label in 2019. This independent label recognises the quality of governance, financial management and monitoring of the effectiveness of the action. It is a guarantee of the proper use of the funds of non-profit organisations. More information: www.ideas.asso.fr
Is the STEPtember website secure?
Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.
How do I form a team?
During the registration process, the team captain will be able to enter the names and email addresses of up three additional team members. Each team member will then receive an invitation from the STEPtember website to join the team and complete their personal registration. It’s important that each team member has a unique email address during this process.
How do I join a team?
Your Team Captain will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided and complete your details.
What is a Team Captain?
The Team Captain is the person who is in charge of organising and registering your team.
Can I have less than four people in my team?
Yes. You can have anywhere from one to four people in your team.
Can I have more than four people in my team?
Unfortunately, no. There is a set maximum of four people per team. You can, however, group multiple teams together by using the same organisation name.
Can I participate as an individual?
Yes! Simply sign up as an individual during your registration. You can always invite team members down the track if you change your mind.
How do I add Team Members?
To add Team Members:
- Log in to your account
- Go to 'My Team'
- Select the option to invite Team Members and enter their details
They will then receive an email with further instructions to complete the registration process
How do I change my team name?
We'll have to help you with that. Get in touch with our customer support team and they can help you out.
Can I be registered in more than one team?
No. Each participant is identified by their unique email address, which is paired to a single team.
I need to change the team I am in - How do I do this?
We can help you with that, just contact the Customer Support team and we'll give you a hand. Let us know which team you would like to join and we'll get it sorted.
I invited someone to join my team, but they haven't received their inviation email. What can I do?
If you have confirmed that the team mate's email address is correct and it still hasn't worked reach out to the Customer Support team and we'll look into it for you.
I have signed up as an individual, but now I would like to add some team mates, how do I do this?
If you signed up with the intention to do STEPtember solo, but have now decided to invite some friends or colleagues to join you contact our support team and they can assist you with inviting and adding team mates.
How do I change the organisation if I made a mistake?
If you registered as part of the wrong organisation, pop a support ticket in and we'll help you with the change. Please let us know what organisation you should be registered as part of in your ticket.
Do I have to be in an organisation - it's just me Stepping
No, not at all! We have so many different ways that you can be involved. If you just want to step on your own or with a team, but not as part of an organisation, we would love to have you. This is available as part of the registration process.
My organisation has participated in the past, do we need to register our organisation again?
Yes, so that we know you are interested in participating in the 2020 event, your organisation will need to register again.
I registered without selecting my organisation - what do I do?
We can help link you with your organisation, simply contact our customer support team and we will assist and have you all ready to STEP.
How do I make a donation?
Click on 'Donate' at the top right-hand corner of the STEPtember page. On the next page, you will be given the option to make a general donation or to make a donation to a team, Team Member or organisation.
How do I make a pledge?
To make a pledge under your name, click on 'Donate' at the top right-hand corner of the STEPtember page. On the next page, choose where you would like to make your pledge. Once you have added the pledge amount and your details, select the ‘Offline Payment’ button located under ‘Payment Details’.
After you click on the ‘Donate’ button, you’ll receive an email with a document called a ‘Pledge’. You can then process your donation through direct deposit, BPay or take it to your post office for cash processing.
How do I share my fundraising page on my social channels?
You will find the icons for many social channels within the top of your fundraising page, simply select the channel you want to share to. You can also share a request for support from the Get Support page within your dashboard.
My donation didn't appear and I haven't been charged for it.
It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page. If this still doesn't work, use the contact form below to get in touch.
When the donation has been successfully processed, you will receive an email tax receipt.
What is a tax-deductible donation?
A tax-deductible donation is any donation of more than 2€ that has not been made in exchange for goods or services. Once the donation has been successfully processed, you will receive a tax receipt by email. You will need it when you file your tax return in order to benefit from this tax deduction.
How do I add my offline donations to my online total?
If you've received a donation directly from a sponsor, you can log this into the system as an offline donation. If you have the sponsor's email address you can enter it and they will also receive a receipt for their donation. If you go to our Resources page you'll find our Offline Donor Collection Form which will help you keep track of any donations and ensure the receipts go to the right person. Once the offline donation reaches our account it will then be added to your dashboard and the STEPtember leaderboard.
How does my sponsor receive a receipt for offline donations?
When you bank the offline donation, you’ll be prompted to enter the donor’s details. Once the funds are received by Cerebral Palsy Foundation, your donor will be sent a receipt via email. On the Resources page, you’ll find a receipt template to record your donor’s details and donation amount. This is useful for recalling the details when entering them into the site.
If my sponsor makes a donation to my team via the website, will they receive a tax receipt?
Yes. If the donation is 2€ or more, a tax receipt will be sent to their nominated email address immediately. Make sure your sponsors check their junk mail for their tax receipt if they haven’t received it.
Do I have to fundraise as a team or can I do my own activities?
That’s up to you! All funds raised by you and your Team Members will be combined to reach your team target.
Our team has reached our fundraising target, what happens now?
Well done! Why don't you keep up the good work? Your team captain can increase your team's fundraising goal at any time on the "My Team" page.
What can our team choose to fundraise for?
You can select to fundraise for either research or services and equipment. If you’re unsure, the Cerebral Palsy Foundation will allocate the funds to where they’re needed the most.
Do I have to wait for STEPtember to start before I can start fundraising?
No. You’re welcome to start fundraising as soon as you register.
Where can I obtain fundraising materials?
On the Resources page, you’ll find a range of poster options you can use. There are ready-to-use posters to print and display in your workplace, as well as poster templates that you can customise to fit your needs.
What happens if I don’t reach my fundraising target?
Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to children and adults living with cerebral palsy.
What happens if I can't take 10,000 steps a day for 28 days?
Don't worry! This 10,000-step goal is simply a recommendation from the World Health Organization to stay healthy, but everyone is free to have their own activity. You have taken the first step, we are very grateful. We are counting on you now to spread the word about cerebral palsy and help us raise funds from your family and friends and colleagues, and improve the lives of people with cerebral palsy.
How do I log steps and activities?
To log your steps and activities during the STEPtember challenge, you can either use the ‘My Dashboard’ page on the STEPtember website or use the STEPtember app.
How do I delete steps I’ve added by mistake?
If you make a mistake while entering your steps, log into the STEPtember website on a computer and scroll down to the bottom of the ‘My Dashboard’ page to see your logged steps. Then, simply click on the red cross next to the entry you wish to delete. If you have any issues contact the Customer Support team and we'll be able to help.
When is the deadline for fundraising/logging steps?
Access to log your STEPtember steps will be open for a few days following the challenge completion. Donations can still be made up until midnight on the 31st of October.
My pedometer has stopped working - what do I do?
First step is to remove the battery, let it sit for 30 seconds and put back in. Be sure that the battery is in the correct polarity position - Positive (+) side of the battery should be upward facing. If this doesn't work you may need to replace the battery which can be found in most supermarkets or convenience stores.
Will there be pedometers available this year?
This year, due to challenges around international shipping and logistics we have a limited number of pedometer stock available. The good news is that there are many other ways to measure your steps for this year’s campaign. The STEPtember App is able to sync with Apps such as Apple Health and Android Health as well as wearables like Fitbit. We also encourage participants to help us move towards a more environmentally sustainable campaign going forward and reuse pedometers from previous years. Please note if you choose to order a STEPtember pedometer, only 1 pedometer can be ordered per participant and please allow up to 10 business days for it to be delivered by French Post.
How are my activities converted to steps?
We have selected a range of activities from the Compendium of Physical Activities 2011 and applied an average conversion factor for Metabolic Equivalent (MET) to steps of 100 steps per minute for an activity with a rating of 3 MET. If you have further questions about this conversion or suggestions of additional activities that we should include in our list, please contact our customer support team.
How do I download the app?
Downloading the app is easy. Just head to the App Store on your mobile device, search for Steptember and click install.
The App has stopped working - what do I do Now?
If the App isn't working on your device you may have an outdated version. Try checking for an update. If that doesn't work you may need to uninstall the app and re-install.
Last year I could connect my Garmin with the App and this year I can't. Why not?
In the last 12 months, Garmin have made an update to the way they share fitness tracking data. Unfortunately this means we are no longer able to connect to Garmin. If you are using a Garmin device to track your steps, please check the steps you've completed and add them manually.
How to use the STEPtember App with my device?
The STEPtember App makes your stepping easier than EVER! Once you’ve registered, simply download the STEPtember App for your device via your App store.
The App connects with the following health apps:
· Apple Health
· Apple Watch
· Fitbit
· Google Fit
Setup:
1. Select ‘Connect a tracker’
2. Link your health app account
Logging steps:
1. Select a date and tap ‘Fitness Tracker’
2. Steps tracked on that day will appear
3. Tap the ‘log steps’ button
4. Do this each day
If you are experiencing issues with your app please ensure you are using the latest version of the App. You can check this and update via the App Store or Google Play.
How to log steps using the App?
From the 1st of September, to log steps on the STEPtember App, select the Log Steps option, then tap the ‘Steps’ icon from the ‘Select Action’ prompt and you will be taken to the ‘Log Steps’ screen. If you tap the ‘Activity’ icon from the ‘Select Action’ prompt, you will be taken to the ‘Log Activity’ screen. As per Log Steps, you can log activities for the current day, or any previous day of the event, but not for any future dates. Future dates are grayed out and unable to be selected until that day.
If you are using a fitness tracking device - once you have successfully connected your fitness tracker it will appear in a list on the Log Steps screen. To log steps that you’ve tracked on your fitness tracker, simply select a date then tap ‘Fitness Tracker’. The total number of steps that you’ve tracked with your connected device on that day will appear below. If you haven’t tracked any steps that day, then it will stay on 0 steps. Then tap the ‘Log steps’ button.
When connecting to your preferred wearable/app, remember that you will still need to go into the STEPtember App each day and push the activities into the App.
How to delete STEPS using the App?
To remove a step entry from the 'My Steps' list, simply swipe left on the step entry list item, then tap the 'Delete' button.
How do I log steps and activities?
To log your steps during the STEPtember challenge, you can either use the dashboard on the STEPtember website or use the STEPtember App.
On the STEPtember website, to log steps simply select Log My Steps from the menu and input the steps and activities you have completed for the given date.
Immediately after you have done this your steps will appear below in the "My Step Log" section.
Will there be pedometers available this year?
This year, due to challenges around international shipping and logistics we have a limited number of pedometer stock available. The good news is that there are many other ways to measure your steps for this year’s campaign. The STEPtember App is able to sync with Apps such as Apple Health and Android Health as well as wearables like Fitbit. We also encourage participants to help us move towards a more environmentally sustainable campaign going forward and reuse pedometers from previous years. Please note if you choose to order a STEPtember pedometer, only 1 pedometer can be ordered per participant and please allow up to 10 business days for it to be delivered by Australia Post.
How do I delete steps I’ve added by mistake?
If you make a mistake while entering your steps, log into the STEPtember website on a computer and scroll down to the bottom of the ‘My Dashboard’ page to see your logged steps. Then, simply click on the red cross next to the entry you wish to delete. If you have any issues contact the Customer Support Team here and we'll be able to help.
To remove a step entry on the App, you can do this from the ‘My Steps‘ list, and simply swipe left on the step entry list item, then tap the ‘Delete‘ button.
My pedometer has stopped working - what do I do?
First step is to remove the battery, let it sit for 30 seconds and put back in. Be sure that the battery is in the correct polarity position - Positive (+) side of the battery should be upward facing. If this doesn't work you may need to replace the battery which can be found in most supermarkets or convenience stores.
If I have ordered a pedometer, when will it be delivered?
If you have ordered one, pedometers will start landing on doorsteps in August. Please allow 10 working days after registering for your kit to be delivered by Australia Post.
My pedometer hasn't arrived- what do I do?
We're sorry to hear that your pedometer hasn't arrived yet, we are very much reliant on Australia Post to deliver these. Please allow up to 10 business days for delivery. If it still hasn’t arrived after this time, contact the Customer Support team here and we can look into it for you.
In the meantime, try using your phone! There are many great, free smartphone Apps now that will track this for you - no pedometer needed. Try one of these:
· Apple Health
· Fitbit
· Pacer
· Google Fit
· StepsApp
· ActivityTracker
· MyFitnessPal
I clicked NO to pedometer by accident what do I do now?
The good news is that there are many other ways to measure your steps. The STEPtember App is able to connect with many free apps such as Apple Health and Google Fit Android Health as well as wearables like Fitbit. We also encourage participants to help us move towards a more environmentally sustainable campaign going forward.
However, if you still require a pedometer, simply pop a support ticket in through the HELP widget or the Contact Us page here and we'll help you with the rest. Please allow up to 10 business days for delivery by Australia Post.
When is the deadline for fundraising/logging steps?
Access to log your STEPtember steps that were completed between 1 - 30 September will be open for a few days following the challenge completion. Donations can still be made up until midnight on the 31st of October.
Can’t find an answer to your question?
You can contact the STEPtember team directly via the form on the Contact Us page.
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